FAQs

Thank you for your interest in Robin's Promise Yarn Co.! I appreciate that you're taking time out of your busy schedule and have found something that interests you on my site!
Below are a few FAQs that will help you navigate choosing your yarn. I will continue to add to this page as new questions arise.

Do you have a brick and mortar? No, I do not. My studio is a private studio and is not open to the public. 

All of my yarns are dyed by me, Susan. I rinse all yarns until the water runs clear. That being said, conditions in your home, including your water, are not created equal. Do your colors bleed?
All of my yarns are dyed by me, Susan. I rinse all yarns until the water runs clear. That being said, conditions in your home, including your water, are not created equal. Be sure to knit without any chemicals, including lotions, on your hands. The water in your home is likely very different than the water in my studio, which can affect how much a yarn bleeds. Also, what additives are you using to rinse the yarn? Is there agitation? All of these things can cause yarns to bleed. If you are concerned about yarn bleeding, test wash a swatch of all the colors you wish to use in your handmade garment, especially if you're mixing colors.

Why are your colors not uniform?
I hand-dye 5 to 6 skeins per pan. The hand-dye process is not exact and can change with water chemical changes, humidity and other factors. With most customers, this is a prized factor in their purchase. If you don't like the difference in hand-dyed yarns, then I would suggest you turn your eye to a commercially dyed yarn that will have the uniformity you want. 

Return Policy?
We do not accept returns. All sales are final.

I cut my yarn opening my package, can you replace my yarn?
Every package we ship is packaged with at least 2 inches of clearance from the yarn. The yarn will shift in transit. Upon arrival, we recommend opening your package with your hands. Do NOT use scissors or blades to open your package as you will run the risk of cutting your yarn.  

When do you ship?
WE ARE ON SUMMER SCHEDULE!
All orders placed by 2:30 pm Monday through Thursday will ship that day. We will not be shipping on Fridays.

We ship in the mornings on Mondays and Thursdays. If you order at 3 pm on Friday, your order will be shipped Monday. If we are at a show, we will not ship the week prior to the show and a few days following the show to allow for packing up and unloading. 

Can I special order a quantity of color or a special color way?
Please use the CONTACT US form to contact me for any special orders.

I have selected a yarn, but it won't appear in my cart. What's wrong?
Right now, Shopify will not allow me to show inventory quantities. If you have selected a color and the cart won't allow you to check out with it, then likely, the yarn you have selected is not currently stocked. Please send us a message at robins promise yarn at gmail dot com if you are dying to have a yarn and you can't purchase it. 

I purchased a 10-mini-skein set and I don't like one of the colors. Can I exchange the one mini-skein I don't like?
The 10-mini-skein sets are a set, and pieces cannot be exchanged.